Last updated Fri 14 May 2021
We are now operating an e-ticket system. Bookers will be emailed their e-ticket before the performance. On the day of the performance, please show your e-ticket to our Front of House team on your mobile device or as a print-out.
We accept all major credit and debit cards except American Express.
ATTENDING IN PERSON
Some of our shows are reserved and some are unreserved. You will be able to tell when booking your tickets, depending on whether you are given the option to select your own seat.
In order to facilitate social distancing, shows with a reduced capacity will be reserved and seating is strictly in household bubbles only. You will be able to select your seats when booking.
WATCHING FROM HOME
If you have booked for an online performance, you will receive your confirmation email and e-ticket as usual after booking. You will then be contacted by email closer to the event with further information on how to access the online performance.
Tickets can be reserved for a maximum of 48 hours – full payment is then required. If we do not hear from you by the 48 hour deadline tickets will be released back to public sale. We cannot reserve tickets to be paid for on the door on the performance night. Full payment must be received at least 2 hours before the start of a show.
Refunds and Exchanges
In light of the Covid-19 pandemic, if someone in your party feels ill, tickets can be exchanged up to 24 hours before the performance for another performance of the same production (subject to availability) or we can cancel your ticket and add the value of your booking as credit to your customer account to use against a future booking.
Please do not attend the venue if you:
- believe you may be infected with COVID-19;
- have experienced symptoms in the last 14 days;
- have been in close proximity to anyone who has experienced symptoms in the last 14 days;
- have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation;
- have returned from a red list country in the past 14 days
- have been instructed to self-isolate.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
If you can’t attend for another reason
If a show is sold out then we can try and re-sell your ticket at the charge of £1 per ticket re-sold. We cannot guarantee the re-sell of your ticket. If sold, we will refund you via the payment method with which you bought the ticket.
If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only. Tickets for rescheduled dates are subject to availability. If a refund is offered, the booker must confirm they would like to accept the refund within one month of the offer, or the refund will no longer be processed.
For certain performances, for every ten tickets bought by a school or group, the eleventh is free. Please note that this offer is not available online. Other group and school discounts may apply. Groups and Schools have a week’s priority booking, alongside our Members, before the general public. Please contact our Box Office for more information.
When booking offers online please note that you can only book for one show offer per transaction. If you want to book offers (e.g. family tickets) for two different shows, you will need to complete the booking for each individual show in a separate transaction in order for both offers to apply.
Most offers will be applied automatically when you add the correct combination of tickets to the basket. Occasionally you might need to add a promo code when prompted.
Please see the original offer details or contact the Box Office for further clarification on how to book for a particular offer; a member of our team will be happy to help.
*See below for offer terms and conditions
For more information on accessibility at Tobacco Factory Theatres and how to book accessible seating please see our Access page.
We don’t want to give away any ‘spoilers’ when promoting a production but understand that some plays may cause distress or trigger challenging emotions for some of our audience members. You can read more about potential triggers and how you can find out more information in advance of your visit here.
*Please note that all tickets, prices and offers are subject to availability. Offers and discounts are available for most shows but exclude Comedy events, hires and hosted shows or shows where we act as a ticket agent. Eligible offers will be noted on show pages. Offers are not available retrospectively or in conjunction with any other offers, including concession tickets.