How to Book 1

    How to Book

    How to Book

    You can book tickets in the following ways. Whichever way you choose, we won’t charge you a booking fee!


    If you’re booking for a show in our Tobacco Factory Theatres Programme visit our What’s On page.

    If you’re booking for a show at another venue, for which Tobacco Factory Theatres acts as a Box Office, visit the What’s On page and select ‘External Shows’ from the list of genres.


    Call our Box Office on 0117 902 0344

    Send us an email to

    Box Office Opening Hours

    12.30pm – 4pm Monday to Saturday (excluding public holidays)

    At certain times of the year e.g. summer or Christmas, our opening hours may vary. These special opening hours will be specified on this page.

    Please note that sometimes our Box Office can be very busy. Waiting times on the phone lines are generally very low but at busy times including season on-sales, you may wait a little longer. Please bear with us and consider calling back at another time, leaving a message for a call back or emailing us (see below).

    Booking enquiries

    Booking enquiries can be made by emailing If emailing, please do not include your card details – we will call you back for further information. Please include a daytime telephone number for all booking methods.

    Booking Information

    Booking Information

    pricing and concessions

    For most shows, there is a Standard ticket price and a Concession ticket price. Eligibility for concessions is outlined below. All ticket prices given on individual show pages are the prices from which sales will start. As demand for shows grows, ticket prices may increase – so be sure to book early for the best value seats.

    It is hugely important to us that everyone feels welcome at Tobacco Factory Theatres and that’s why we’ve kept our prices as low as possible for all shows and events. Unless otherwise stated, 0-18 month old children are condisered ‘Babe in arms’ and will not need a ticket and will need to sit on someone’s lap for the show. We also have two concession ticket options which are available for the majority of our shows, as follows:

    Age 18 & under – self-explanatory!

    Financial Difficulty – if financial considerations mean that you would not be able to attend at the standard price, then this concession option is for you.


    Get Involved and Artist Masterclasses
    Activities and events within our Get Involved and Artists programmes are currently available on a Pay What You Choose basis. We want these opportunities to be open to all by keeping prices as low as possible. The true cost of running a session is reflected in the highest of the price bands, so if you are able to spend a little more, your contribution will help support our theatre and the incredible artists we work with to bring you these programmes. Whatever you feel able to spend, session leaders will be fully paid for their work.


    For more information on accessibility at Tobacco Factory Theatres and how to book accessible seating, please see our Access pages.

    your tickets

    We are now operating an e-ticket system. Bookers will receive their e-ticket by email before the performance. When arriving for your performance, please show your e-ticket to our Front of House team on your mobile device or as a print-out.

    We accept all major credit and debit cards, except American Express.


    Tickets can be reserved for a maximum of 48 hours – full payment is then required. If we do not hear from you by the 48 hour deadline, tickets will be released back to public sale. We cannot reserve tickets to be paid for on the door when you arrive for a performance; full payment must be received at least 2 hours before the start of a show.


    Some of our shows are reserved and some are unreserved. You will be able to tell when booking your tickets, depending on whether you are given the option to select your own seat.


    If you have booked for an online performance, you will receive your confirmation email and e-ticket as usual after booking. We will then contact you by email closer to the event with further information on how to access the online performance.


    For certain performances, for every ten tickets bought by a school or group, the eleventh is free. Please note that this offer is not available online. Other group and school discounts may apply. Groups and Schools have a week’s priority booking, alongside our Members, before the general public. Please contact our Box Office for more information.


    When booking offers online please note that you can only book for one offer per transaction. If you want to book offers (e.g. family tickets) for two different shows, you will need to complete the booking for each individual show in a separate transaction in order for both offers to apply.

    Most offers will be applied automatically when you add the correct combination of tickets to the basket. Occasionally you might need to add a promo code when prompted.

    Please contact our Box Office for further clarification on how to book for multiple offers or for a particular offer; a member of our team will be happy to help: 0117 902 0344 or

    Please note that all tickets, prices and offers are subject to availability. Offers and discounts will generally exclude Comedy events, hires and hosted shows or shows where we act as a ticket agent. Eligible offers are noted on show pages with their eligibility criteria. Offers are not available retrospectively or in conjunction with any other offers.


    We don’t want to give away any ‘spoilers’ when promoting a production but understand that some plays may cause distress or trigger challenging emotions for some of our audience members. You can read more about potential triggers and how you can find out more information in advance of your visit here.

    Refunds and Exchanges

    We cannot offer refunds, but tickets can be exchanged up to 48 hours before the show for another performance of the same production (subject to availability). An administration charge of £1 applies.

    Alternatively, if a show is sold out then we can try and re-sell your ticket at a charge of £1 per ticket re-sold (or £1.50 for a show at The Wardrobe Theatre). We cannot guarantee the resale of your ticket. If sold, we will refund you via the payment method with which you bought the ticket.

    If a performance is cancelled, you will be offered a rescheduled date where possible, credit on your customer account, or a refund of the face value of the ticket only. Tickets for rescheduled dates are subject to availability. If a refund is offered, the booker must confirm they would like to accept the refund within one month of the offer, or the refund will no longer be processed.

    Terms and Conditions

    Booking Terms and Conditions

    You will be asked to accept the following terms and conditions before booking tickets for any performance via the Box Office at Tobacco Factory Theatres.


    • Tickets may be put up for re-sale by Tobacco Factory Theatres only. Tickets cannot be sold through any third party and tickets found to be re-sold through this method will be refused admission. If Tobacco Factory Theatres re-sells your tickets, money will be refunded back to the original booker via the original payment method or a credit note issued for future use at Tobacco Factory Theatres only.
    • Appropriate ID is required for all Age 18 & under concessionary tickets. If ID is not shown, then the difference will need to be paid to make it a Standard  price ticket. Please check your ticket at the time of purchase as errors cannot be corrected at a later date.
    • Tobacco Factory Theatres acts as an agency to sell tickets for outside events and events at other venues.
    • Only one discount or offer can apply to any one ticket.
    • Tobacco Factory Theatres reserves the right to introduce discounts and special offers at any time and these cannot be applied to tickets already purchased.
    • If a performance is cancelled, you will be offered a rescheduled date where possible, credit on your customer account, or a refund of the face value of the ticket only. Tickets for rescheduled dates are subject to availability. If a refund is offered, the booker must confirm they would like to accept the refund within one month of the offer, or the refund will no longer be processed.


    • Tobacco Factory Theatres reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer a refund or exchange.

    Attending In Person

    • For in-person events, bookers are required to bring their e-ticket with them to show to Front of House before the performance, either displayed on their mobile device or printed at home. Tobacco Factory Theatres reserves the right to refuse admission. Latecomers
    •  may not be admitted whilst a performance is in progress. To avoid disturbance to other patrons, you may be seated in seats other than those you have booked at a suitable break in the performance.
    • Re-admission during the performance is at the discretion of the Duty Manager.
    • The use of cameras or any recording device is strictly prohibited.
    • Please switch off all mobile phones before entering the performance.
    • Customers must not obstruct any stairway or gangway in the auditorium and must not affect the enjoyment of other audience members and/or the running of the venue/performance and/or cause a risk to the safety of the audience.
    • In line with our child protection policy, children under the age of 14 must be accompanied by a paying adult over the age of 18. Children under 18 months do not need a ticket, as long as you are happy for them to sit on your lap.

    Watching Online Events From Home

    • Links and passwords, shared with you in order to access an online performance from home, must not be shared with non ticket holders.
    • Please be aware of age guidance on shows and events when watching from home and make sure the performance you are viewing is suitable for those watching alongside you or within earshot.


    • Tobacco Factory Theatres is a no smoking building.
    • Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable.
    • Tobacco Factory Theatres acts as a ticket agent for external events. These events are not promoted by Tobacco Factory Theatres and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned.