Join our Front Of House Team
Tobacco Factory Theatres is looking for several new Front of House Assistants to join our team. We’re looking for friendly, reliable and organised team members with excellent customer service experience to work evening and weekend shifts during shows in our theatres.
As a Front of House Assistant, you will work on our Theatre Bar selling drinks, snacks and merchandise, you will assist customers as they visit the theatres, and you will act as ushers during performances.
Rotas are confirmed one month in advance and shifts range from 3 – 5 hours in length. The Theatre is open all year round, including the busy holiday periods when Front of House Assistants will need to be available, including Christmas and New Year.
Shifts mainly take place during evenings and at weekends and each week must include at least one weekend shift. All Front of House Assistants need to be available to work on Boxing Day.
We would like to hear from people who:
- Have excellent customer service experience.
- Have previous bar experience.
- Enjoy working in a fast paced, public facing setting.
- Have good availability to work over the festive period, including Boxing Day (which is a required shift).
You may also have:
- Previous experience working in a theatre.
- Cash handling experience.
- An in-date First Aid, Fire Marshal or Health and Hygiene certificate.
- Experience of bar management including stock takes, stock control and line cleaning.
About Tobacco Factory Theatres
Tobacco Factory Theatres is a place where artists, audiences and communities come together to share extraordinary live experiences. Our mission is to be ’a place of welcome and wonder’, creating an environment where everyone feels they belong and where creativity can thrive.
Everything we do is guided by our values:
Listening: valuing different voices and experiences.
Connecting: building meaningful relationships with colleagues, artists, audiences and our community.
Creating: supporting imaginative, ambitious and high-quality work.
Curiosity: embracing learning, innovation and new ideas.
Integrity: acting with honesty, care and accountability.
Role information
Job title: Front of House Assistant
Responsible to: Front of House Coordinator
Wage: £12.71 per hour
Contract and working hours: This is a casual, zero hours contract. Hours will be agreed in advance. Evening, weekend and Boxing Day work will be required.
How to apply
1. Download and read the Front of House Assistant recruitment pack for the full job description and terms of employment.
2. Apply for the role by completing the written application forms (parts 1 and 2), or by submitting a film or audio file of yourself answering the questions.
3. Complete the Equal Opportunities form.
4. Email your application and your Equal Opportunities form to: recruitment@tobaccofactorytheatres.com
Please use the subject line: FOH Assistant
Application deadline: 10am, Wednesday 30 September 2026
